SHIPPING RATES- CONTINENTAL US
In the Continental US 1 doormat ships for $9.95, additional mats, up to 4 more mats ship FREE! That's right, order one mat and your 2nd, 3rd, 4th & 5th mats *ANY SIZE* ship in one box for the price of one in the continental USA! That's a flat $9.95= $1.99 each if you get 5!
We ship UPS Carbon Neutral and USPS Package rate.
Doormats are hella heavy, so shipping is high ): Save $$$ by ordering in bulk! Get your friends in on the Damn Good Doormat experience!
PLEASE make certain that your address is the right address for shipping! If you are sending a gift, use the ship to feature to change your shipping address. I'm happy to add a note to the printed invoice for you too!
***LARGE & X-LARGE mats shipped INTERNATIONALLY may have additional shipping charges****
CONTACT us in advance for an estimate or charges will be calculated & an invoice sent after placing your order. Please note that import taxes will be due on arrival. You will get a notice from your local shipping agency.
International orders take as little as 10 days or as much as 6-8 weeks to arrive, it's up to customs- we are all at their mercy.
We ship worldwide, if your country is not in the available countries list, contact us & you will be added.
Currently enabled Shipping estimates:
approximate shipping rates: Australia $39 Canada $29 EU $39 UK $39
We make every doormat individually when you order it. We can't keep 350 styles of doormats in my studio- we're not Amazon! Damn Good Doormats is an independent artist run business. We take every order seriously, but we can't have the turnaround time of a corporation. Please allow 10 business days until shipping. It's often much faster, but if you need a mat sooner than this, please see our RUSH ORDERS section. If you don't want to pay the $30 rush fee, we can email you a gift card to print out. International orders take as little as 10 days or as much as 6-8 weeks to arrive.
We HIGHLY recommend using your provided tracking information (emailed when you mat is processed for shipping) to register for up to the minute information on where your mat is & when it gets dropped off.
If you need a doormat in less than 10 business days, or a custom order in under 20 business days is a $30 rush order fee and additional shipping charges. International orders can take 6-8 weeks to arrive.
LOST IN THE MAIL
If your mat's tracking information shows it as having been delivered, but you don't have it, PLEASE look around your neighborhood before contacting us. It's most often been tucked away behind a bush or with a neighbor. I can't find that for you, even with Google Earth!
Also, call your local office for UPS/USPS to ask an agent directly - they have both been known to mark a package as delivered & then put it back on the truck. We HIGHLY recommend using your provided tracking information (emailed when you mat is processed for shipping) to register for up to the minute information on where your mat is & when it gets dropped off. We have no additional way of getting information. We are all just people!
If UPS/USPS confirms that your package cannot be found, contact us then to begin filing an insurance claim.