FAQ

Welcome to Damn Good Doormats: ART YOU CAN WIPE YOUR FEET ON!
From geek to chic... Personalized outdoor door mats are the perfect gift for weddings, housewarmings and the hard to shop for man. Funny doormats, elegant entrance mats, rustic outdoor rugs- it's all here! Geeky, goofy, chic, ironic,hip, with over 300 welcome mat styles and counting, Damn Good Doormats is your home for doormat delights. Make your outdoor entrance unique!
We know there's a lot to read here, but it's all important & will answer many questions you may have. PLEASE read them thoroughly before placing your order!


SIZE:  All mats are hand painted, eco-friendly vinyl backed coco mats.
Medium 18"x30" x .59" , standard size
THIN mats are 20" x 32" x .25", they are woven & intended for indoor use, not recommended for heavy service.
Large 23"x35"x .59"
We now have double wide 20" x 59" x .78" mats!

CARE:  Be sure to keep your hand painted doormat out of the rain & direct sunlight. A sheltered entranceway is recommended for this type of mat. Water gets trapped in the natural coconut husk fibers causing them to swell and shed. If you have an indoors spot for a mat, that's even better. To clean, simply shake gently! Natural fading will occur with traffic and time. THIN mats are intended for indoor use, not recommended for heavy service.

GREEN & ECO FRIENDLY: Our doormats are painted with a mold, UV & fade resistant paint manufactured just for us! We source our Earth friendly, PVC backed 100% coconut coir mats from a company in India Internationally certified for green & sustainable practices & guaranteeing no child labor. We refuse to poison our planet with poisonous dyes, thus our mats are a little bit more 'transient' than commercially manufactured doormats. They have a great life span & look fantastic, so be confident in your choice to support handmade and the Earth at the same time! As a natural, biodegradable material, they not meant to last a lifetime. This means you can get a new one seasonally!  With every UPS shipment we pay a fee to offset our carbon footprint.

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. You CAN pay with a credit card through Paypal WITHOUT an account! Check it out HERE. Please note that if you pay with an e-check it takes up to 10 days to clear before we can begin your order.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

CUSTOM ORDERS:  Are welcome! Please allow 6-8 weeks for custom orders to be made. If you have something in mind- just ask! We get lots of ideas from our great customers & really appreciate the suggestions! Please note that Damn Good Doormats reserves the right to reproduce all custom orders (and suggestions, even if not completed) unless prior agreements are made. This helps keep custom order costs down. Sharing is caring!
Custom orders MUST be purchased through the link provided with all changes made to the image BEFORE purchase. Any changes made AFTER purchase or requested in a note on a regular purchase rely on my memory to be correct & that is a bad idea!

SHIPPING:

In the Continental US- 1 M doormat ships for only $10.95, additional mats, up to 4 more *any size* ship FREE! Alaska and Hawaii may be asked to pay additional charges.

LARGE mats have additional shipping costs INTERNATIONALLY to be calculated after purchase. to be billed by Paypal after ordering.

SHIPPING TIMES:

HOLIDAY SHIPPING!!  We are shipping within 3 days of placing your order. Ofetn the same day!

USA final order date for regular shipping is WEDNESDAY, DECEMBER 14th. We will be shipping every weekday through the 23rd, but you may need to purchase rush shipping with Saturday delivery to arrive by the 24th. We can also email a printable gift card! Add a note on checkout for this option. 

Custom orders will be shipped after the holiday.

Normally-We make every doormat individually when you order it. We're not Ikea! Please allow up to 10 business days until shipping.

RUSH ORDERS: If you need a doormat in less than 10 business days, or a custom orders in under 20 business days is a $30 rush order fee and additional shipping charges.

INTERNATIONAL ORDERS: Price DOES NOT include import taxes and fees- I have no control over these or ability to calculate them.

**International orders will be subject to import taxes**  approximate taxes: CANADA $19 UK $26 EU €22

you will receive a notice from your local delivery service with information on arrival.

LARGE mats have additional shipping costs Internationally to be calculated after purchase. to be billed by Paypal after ordering.

International orders can take 2-8 weeks to arrive. We have no say in the time it takes customs to clear a package or ability to track it once it has left the US. PLEASE use the tracking information provided & contact your postal provider for information on it's whereabouts BEFORE contacting us. We don't have any more ability to delve into customs offices than you do!


WRONG ADDRESS: If you have used the wrong address, purchase a second order using the correct address & add a note to cancel the incorrect one. This is the best approach to correct a wrong address. It is your responsibility to provide accurate shipping information at this time.

RETURNED TO SENDER: Sometimes packages are returned to us as they are unclaimed by buyers or an incorrect address was provided. If this occurs, you will be contacted for address corrections & billed for additional shipping. If you do not respond within 3 days, your sale will be canceled, and your money refunded, less packaging & shipping costs. Please make sure your addresses are correct!

APPEARS TO BE LOST, MARKED AS DELIVERED: We have heard from a few customers lately upset that their mat is missing. EVERY ONE WAS FOUND! Either with a neighbor, hidden or at their local UPS/USPS office. We have no special sources inside the mail systems- use your tracking number & be a detective for that doormat! If your package is marked as "delivered" but you haven't received it, PLEASE ask any and all roommates, neighbors, and search the neighborhood to see if your package hasn't been misplaced. The delivery people will hide them in bushes, around corners, etc. Every time this has happened, the item has been found nearby. PLEASE look thoroughly BEFORE contacting us. It is physically impossible for me to find the package for you & stressful for us here! If you still believe your item was lost in transit, then contact your local UPS/ USPS office and us with your tracking number & phone number- they will then start an investigation.

CANCELLATIONS:  Please shop responsibly, we don't offer cancellations OR returns for any reason. We are a small business and your request can easily be missed onthe day of shipping. Changing orders makes our tracking of & completing orders extremely complicated. NO returns on custom orders. If you wish to exchange an un-used doormat we will do so, however, shipping & processing costs will be deducted from the original purchase.

MEDIA:  If you are in the media & need high res or placement images, please contact us here with your website and email contact information. Damn Good Doormats have been seen in the movies and on TV! Gossip Girls, Blue Bloods, The Good Wife, Hemlock Grove, Law and Order: SVU, HBO & BBC productions, Goodbye World with Adrian Grenier,  Mary & Martha with Hillary Swank - RoboCop is coming up soon! Our first doormat in a book is out!  The Big Lebowski: An Illustrated, Annotated History of the Greatest Cult Film of All Time, Voyageur Press 2012. In 2014, Damn Good Doormats were in 3 museum shows! Now THAT'S Art you can wipe your feet on! Damn Good Doormats have been featured on Gizmodo, Tosh.0, The Huffington Post, the Daily What, The Wall Street Journal, Laughing Squid, The Thrillist DC, Apartment Therapy (a few times!), Trend Hunter, Gadget Feast: Your Daily Gadget Smorgasbord!, Gifts for men:  Gifts men will actually like, Home Fixated: Where DIY meets LOL, Time Out New York and more!

WHOLESALE: Yes! We do! Contact us for minimums and prices.

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